Normal Opening Times

To make an appointment please call into the surgery or telephone 01603 977 477 between 08:30 and 12:30 or between 14:00 and 18:00.

Please see the Prescriptions tab for the dispensary opening times.

Changes to Cringleford Dispensary

With effect from Friday 1st February we will no longer be dispensing medication from Cringleford surgery. All patients will still be able to order their repeat medication in the usual way and collect their prescription from the surgery.

However, the dispensary will only be staffed Monday to Friday between 2pm and 6pm for queries. Outside of these times, you can still telephone the dispensary (01603 977477) and your call will be redirected to dispensary staff at either Hethersett surgery or Mulbarton surgery, who will be able to help.

Cringleford Surgery Dispensary Opening Times 

For any queries outside of these times please telephone 01603 977477 and you call will be redirected to a dispenser at one of our other sites who will be able to help.

Monday - 2pm to 6pm

Tuesday - 2pm to 6pm

Wednesday - 2pm to 6pm

Thursday - 2pm to 6pm

Friday - 2pm to 6pm

Weekend CLOSED

You can contact the dispensary on 01603 977 477 if you have any queries regarding your prescription, however, we do not take orders for repeat prescriptions over the telephone.

Extended Opening Hours

From the 1^st September 2018 the practice will be providing evening and early morning appointments as part of a government initiative to provide ‘Improved Access’ to appointments for those who struggle to attend during our core opening hours.

To enable us to safely provide these hours without clinicians working unsafely long hours we will be providing these appointments on a rota across the three sites.

As such when your usual site is providing early morning appointments it will close at 17:30 to enable staff to still only work a 10 ½ hour day.

The site providing pre-bookable evening appointment to 8pm will be open from 5:30-6:30pm for usual routine care and queries.

Please phone the surgery on the usual number should you have any queries.

01603 977 477

If you would benefit from early or late appointments for a nurse or GP please enquire at reception.

Cringleford Site

In Jan/February

Will be closing at 5:30pm on

Thursday

31st Jan, 7th, 21st, 28th February

The Humbleyard Practice will still be open and providing full services from one of its other sites.

If you need assistance please phone.

When We Are Closed

Overnight and Weekend care including Public and Bank Holidays.

When the surgery is closed, patients should call the NHS 111 service.  This is provided by the East of England Ambulance Service NHS Trust, which also provides the GP Out-of-Hours Service. Calls to the NHS 111 service are free from both landlines and mobiles.

Patients should call 111 if:  

• It is not a 999 emergency  
• They think they need to go to A&E or another NHS urgent care service  
• They don't think it can wait for an appointment with the GP, or  
• They don't know who to call for medical help

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced clinical staff.  They use a clinical assessment system and will ask you questions to assess your needs and determine the most appropriate course of action including:

• Callers facing an emergency will have an ambulance despatched without delay.  
• Callers who can care for themselves will have information, advice and reassurance provided.
• Callers requiring further care will be referred to a service that has the appropriate skills and resources that meet their needs; or
• Callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Unless it is an emergency, it may better to call the surgery for advice when we re-open. It is also worth remembering that your usual pharmacy will often be able to dispense an emergency supply of your usual medication without a prescription at the weekend if you should run out.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.